Responsible Gaming at 7ezd
7ezd believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or emotional harm. This page outlines the tools, policies, and support channels available to every player in Bangladesh who wants to stay in control of their gaming activity. We take our duty of care seriously, and we are committed to providing a safe, fair, and transparent environment for all registered players.
Player Protection Tools
Built-In Controls for a Safer Experience
Every 7ezd account comes with a suite of responsible gaming controls that you can activate at any time. These tools are free to use, take effect promptly, and require no justification. Taking control of your play is always encouraged.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your 7ezd account. Once the limit is reached, the platform will decline further deposits until the limit period resets. Limits can be lowered at any time and take effect immediately. Increasing a limit requires a 24-hour cooling period before it becomes active.
Session Time Limits
Define a maximum session duration for each login. When the limit is approaching, 7ezd will display a visible on-screen reminder. When the limit is reached, the session ends automatically and you will need to log back in to continue. This tool is particularly useful for players who lose track of time during extended gaming sessions.
Reality Check Reminders
Enable periodic pop-up notifications at intervals you choose — for example, every 30 or 60 minutes — that display a summary of your current session activity, including time elapsed and net account balance change. Reality checks help you stay aware of the bigger picture while you play, without interrupting the gaming experience entirely.
Time-Out Period
If you need a short break from gambling, a time-out allows you to temporarily suspend access to your 7ezd account for a period of your choosing — from 24 hours up to six weeks. During a time-out, your account remains open and your balance is preserved, but all deposits and gameplay are blocked. Time-outs cannot be cancelled early once activated.
Self-Exclusion
For players who feel that their gambling has become a problem, 7ezd offers a formal self-exclusion option. Self-exclusion closes your account for a minimum period of six months and can be extended up to five years or made permanent. During exclusion, 7ezd will make reasonable efforts to suppress your account from receiving marketing communications.
Loss Limits
In addition to deposit controls, 7ezd allows players to set a cap on net losses over a defined period. Once your losses reach the configured threshold within that period, further wagering will be restricted until the limit window resets. Loss limits work alongside deposit limits to give you a more complete picture of your spending.
1. Age Restriction & Verification
7ezd strictly enforces an 18+ age policy across all products and services offered on the platform. Gambling is intended exclusively for adults, and 7ezd does not permit any person under the age of 18 to register an account, make a deposit, or participate in any real-money game or betting activity.
During the registration process, all players are required to confirm that they are aged 18 or older. This self-declaration is supplemented by our Know Your Customer (KYC) verification process, which requires players to submit a government-issued photo identification document — such as a National Identity Card (NID) or passport — before their first withdrawal can be processed. Where there is any reasonable doubt about a player's age, 7ezd reserves the right to request age verification at any stage of the account lifecycle and to suspend access to real-money features until that verification is satisfactorily completed.
Mandatory Reminder: If you are under 18 years of age, you must not use the 7ezd platform. If you are a parent or guardian and believe a minor has accessed this platform, please contact our support team immediately at [email protected] so we can take prompt action.
2. Safe Play Tools
All responsible gaming tools described on this page are available to every registered player through the Account Settings section of the 7ezd platform. Activating a protective tool requires no special process — simply navigate to the Responsible Gaming section of your account dashboard and select the control you wish to enable. Tools that restrict activity (lowering a limit, activating a time-out, initiating self-exclusion) take effect immediately. Tools that relax restrictions (raising a limit, ending a time-out early) are subject to a mandatory cooling-off period, as described in each tool's specific section below.
7ezd's responsible gaming system is monitored by our customer support team. If our internal systems detect patterns in your account behaviour that suggest elevated risk — such as a sudden sharp increase in deposit frequency, a marked increase in bet sizes following a large loss, or unusually long consecutive sessions — a member of our team may reach out proactively to check in and remind you of the tools available.
3. Deposit Limits
Deposit limits are one of the most effective tools for maintaining control over your gambling spend. 7ezd allows you to set limits across three time horizons:
- Daily deposit limit: The maximum total amount you can deposit within any single 24-hour period.
- Weekly deposit limit: The maximum total amount you can deposit across a rolling seven-day window.
- Monthly deposit limit: The maximum total amount you can deposit within a calendar month.
Limits are denominated in Bangladeshi Taka (BDT). For example, a player might set a daily limit of ৳2,000, a weekly limit of ৳10,000, and a monthly limit of ৳30,000. Once any individual limit is reached, further deposit attempts will be declined until that limit window resets naturally.
Reducing an existing deposit limit takes effect immediately — the lower figure applies as soon as the change is saved. Increasing an existing limit, however, does not take effect until 24 hours after the change is requested. This cooling-off period ensures that limit increases are considered decisions rather than impulse responses to a losing session.
4. Time-Out & Cooling-Off
A time-out is a short-term voluntary break from the 7ezd platform. It is designed for players who feel they need some distance from gambling without making a long-term commitment to full self-exclusion. During an active time-out:
- Your 7ezd account remains open and your balance is fully preserved.
- All deposits are blocked for the duration of the time-out.
- All gameplay — casino games, slots, sports betting, fishing games — is suspended.
- Withdrawals of any existing balance may still be requested during the time-out period.
- Marketing communications from 7ezd will be suppressed for the duration.
Time-out periods are available in the following durations: 24 hours, 48 hours, 7 days, 14 days, 30 days, and 42 days (six weeks). Once a time-out is activated, it cannot be cancelled or shortened — it must run its full course. This is by design: the purpose of a time-out is to create genuine separation from the platform, not a brief pause that can be overridden in a moment of temptation.
At the end of the time-out period, access to your account is automatically restored. You will not receive a prompt or reminder to return — resuming play is entirely your choice.
5. Self-Exclusion
Self-exclusion is the most robust responsible gaming tool available on the 7ezd platform. It is intended for players who believe their gambling behaviour has become harmful and who want a definitive, extended period of separation from the platform. Self-exclusion is a serious commitment and should be considered carefully before activation.
How to Request Self-Exclusion
Self-exclusion can be requested through the following steps:
Contact Support
Reach 7ezd customer support via the contact email [email protected] and state that you wish to self-exclude from the platform.
Select a Duration
Choose your exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent (indefinite) exclusion. The minimum period is six months.
Account Suspended
Your account is suspended immediately upon confirmation. All access to gambling features is blocked for the full duration of the exclusion period.
Reinstatement Review
After the exclusion period ends, reinstatement requires a direct request to support and a mandatory 24-hour reflection period before access is restored.
Important: Self-exclusion cannot be reversed before the selected period expires — not even by contacting support. If you select a six-month self-exclusion, your account will remain closed for the full six months regardless of any subsequent request to reopen it early. Please choose your exclusion duration with care.
6. Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to identify in yourself. The following behaviours are recognised indicators that gambling may have moved beyond healthy entertainment. If you recognise several of these patterns in your own activity, we strongly encourage you to use one of the support tools on this page or to seek external professional help.
Spending more money on gambling than you originally intended, or increasing bet sizes to chase previous losses.
Gambling with money that was allocated for essential expenses such as rent, food, utility bills, or loan repayments.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce or stop gambling activity.
Lying to family members, friends, or colleagues about the amount of time or money you spend on gambling.
Borrowing money — from friends, family, or financial institutions — specifically to fund gambling activity.
Repeatedly making unsuccessful attempts to cut back on or stop gambling, despite a genuine desire to do so.
Neglecting work, study, family responsibilities, or personal health in order to spend more time gambling.
Using gambling as a primary way of dealing with stress, depression, loneliness, or other difficult emotions.
Identifying these signs is not a reason for shame — it is a reason to act. Problem gambling is a recognised condition that responds well to support and structured intervention. The earlier it is addressed, the more straightforward the path to recovery tends to be.
7. Getting Help & Support
If you feel that your gambling at 7ezd — or anywhere else — is causing harm to your finances, relationships, or mental health, please reach out for support. You do not need to be certain that you have a problem to ask for help; if you have concerns, that is reason enough.
Contact 7ezd Support
Our customer support team is available around the clock to help with responsible gaming matters. You can contact us by email at [email protected]. When reaching out about responsible gaming, please include "Responsible Gaming" in the subject line so your message reaches the correct team promptly. We will respond within one business day and can assist you in setting up any of the tools described on this page, including immediate account suspension if required.
Talk to Someone You Trust
Sometimes the most important first step is an honest conversation with a trusted family member or friend. Sharing your concerns with someone close to you can relieve the isolation that often accompanies problem gambling and open the door to practical support. If you are based in Dhaka, Chittagong, Sylhet, or anywhere else across Bangladesh, community and professional support is available locally.
Seek Professional Guidance
Mental health professionals, counsellors, and support groups with experience in gambling-related harm can provide structured, confidential assistance. If you are unsure where to start, 7ezd's support team can help point you in the right direction. We encourage all players who are concerned about their gambling to take this step without delay — seeking help is a sign of strength, not weakness.
Remember: You can request an immediate account suspension at any time by emailing [email protected]. Our team will action this request as quickly as possible — typically within a few hours of receipt. You do not need to provide a reason or explanation.
8. Protecting Young People
7ezd is acutely aware that online gambling platforms can be accessible to young people if adequate precautions are not taken. While our platform enforces strict age verification measures, we also recognise that parents and guardians play a vital role in ensuring that minors do not access gambling content.
If you share a device with children or young people, we recommend the following precautions:
- Do not allow children to use devices on which you are logged into your 7ezd account.
- Always log out of your 7ezd account when you are not actively using the platform.
- Use your device's built-in parental controls or a dedicated parental control application to restrict access to gambling-related websites.
- Store passwords and account credentials securely and do not share them with anyone, including family members under the age of 18.
- Be open with young people about the risks associated with gambling so they are informed if they encounter gambling content online.
If you have reason to believe that a minor has accessed the 7ezd platform using your account or by creating their own account, please contact us immediately at [email protected]. We take underage gambling with the utmost seriousness and will investigate and act on any such report without delay.
7ezd is committed to continuous improvement in its underage protection measures. Our age verification processes are reviewed regularly to ensure they remain effective in screening out under-18 applicants, and our team is trained to identify and escalate any account that raises concerns about the holder's age.
Play Smart. Stay in Control.
If you are ready to continue enjoying 7ezd responsibly, explore our games or review our FAQ for more information. 18+ only. Please gamble within your means.