7ezd Privacy Policy

1. Data We Collect

7ezd collects personal data from players through several channels: directly when you register or interact with your account, automatically as you use the platform, and in some cases from third-party identity verification and payment providers. The categories of personal data we collect are as follows:

1.1 Registration and Identity Data

When you create a 7ezd account, you are required to provide the following information:

• Full legal name (as it appears on government-issued identification)
• Date of birth (for age verification purposes)
• Email address
• Mobile phone number
• Residential address, including city and postcode where applicable
• Preferred currency (Bangladeshi Taka, BDT)

If you are required to complete Know Your Customer (KYC) verification — which may be triggered at registration or before your first withdrawal — we may additionally collect copies of government-issued photo identification, proof of address documents, and payment method verification evidence.

1.2 Financial Transaction Data

For each deposit and withdrawal processed through your 7ezd account, we retain the following transaction data:

• Transaction date and time (Bangladesh Standard Time, UTC+6)
• Transaction amount in BDT
• Payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction reference number issued by the payment provider
• Transaction status (pending, completed, failed, reversed)

7ezd does not store raw mobile financial service (MFS) account PINs, passwords, or full bank account numbers. These credentials are entered directly into the relevant payment provider's secure interface and are never transmitted to or stored on 7ezd's systems.

1.3 Technical and Device Data

When you access the 7ezd platform through any device, our systems automatically collect certain technical data, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Session start and end times
• Pages and features accessed during the session
• Referral URL (the address of the page that directed you to 7ezd, if applicable)

This technical data is collected automatically via server logs and, where you have not disabled them, browser cookies. See the Cookies & Tracking section for more detail on how cookies are used.

1.4 Gaming and Betting Activity Data

We maintain a complete record of your gaming and wagering activity on the 7ezd platform. This includes individual bet records, game session data, wagering totals, win and loss records, and bonus usage history. This data is retained for responsible gaming monitoring, dispute resolution, and regulatory compliance purposes.

1.5 Communications Data

If you contact 7ezd customer support via email or any other channel, we retain a record of that communication, including the content of messages exchanged, the date and time, and the outcome of any support interaction. This data is used to ensure continuity of support and for internal quality assurance purposes.

2. How We Use Your Data

7ezd uses the personal data it collects for clearly defined purposes. The table below maps each data category to its primary purpose and the legal basis on which that processing rests:

2.1 Marketing Communications

With your consent, 7ezd may use your email address and phone number to send promotional communications, including information about new games, deposit bonuses, seasonal promotions, and platform updates. You may withdraw consent for marketing communications at any time by contacting customer support. Withdrawal of marketing consent does not affect the processing of your data for account management or compliance purposes.

2.2 Responsible Gaming Monitoring

7ezd uses your gaming activity and account behaviour data to monitor for signs of problem gambling. This includes tracking bet frequency, session length, deposit patterns, and changes in wagering behaviour. Where our systems identify behaviour that may indicate a gambling problem, a member of the 7ezd responsible gaming team may make contact to offer support tools such as deposit limits or a temporary account cool-off period.

3. Data Sharing & Disclosure

7ezd does not sell, rent, or trade personal data. We share player data only in the specific and limited circumstances described below:

3.1 Payment Processing Partners

To process deposits and withdrawals, 7ezd shares the minimum necessary transaction data with the relevant payment service provider — for example, bKash, Nagad, Rocket, Upay, or the relevant Bangladeshi bank. The data shared is limited to what is required to authenticate and complete the transaction. Payment providers operate under their own privacy policies and data protection obligations.

3.2 Identity Verification Providers

Where required for KYC compliance, 7ezd may share your identity document data with a third-party identity verification service provider. These providers are contractually bound to process your data only for the verification purpose and to maintain appropriate security standards. Verified identity data is not shared further.

3.3 Legal and Regulatory Disclosure

7ezd may disclose player data to competent legal or regulatory authorities where required to do so by applicable law, court order, or regulatory directive. In such cases, 7ezd will disclose only the data specifically required by the relevant request and will not provide broader access to player records than is mandated.

3.4 Internal Group Companies

Where 7ezd operates within a group of related companies, player data may be shared internally for the purposes of group-level compliance, fraud prevention, and platform administration. All group entities that receive player data are bound by data handling obligations consistent with this Privacy Policy.

4. Cookies & Tracking

7ezd uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device by a web server. Cookies allow the platform to recognise your browser across sessions and to deliver a more consistent and personalised experience.

4.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account state, and enable secure navigation between pages. The platform cannot operate without these cookies and they cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and previously used deposit methods — to reduce the need to re-enter information on each visit.
• Analytical Cookies: 7ezd uses first-party analytical cookies to understand how players navigate the platform — which pages are visited most frequently, where sessions begin and end, and which features generate the most engagement. This data is used to guide product improvements.
• Security Cookies: These cookies support fraud detection and account security functions, including flagging logins from new or unusual devices.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. Please be aware that disabling strictly necessary cookies will prevent you from logging into your 7ezd account and using real-money features of the platform. Disabling functional or analytical cookies will not prevent access but may result in a reduced experience.

4.3 Third-Party Tracking

7ezd does not permit third-party advertising trackers or social media pixels on its platform. Any third-party scripts present on the platform are limited to functional tools — such as payment gateway integrations — and are not used to build advertising profiles of players for external use.

5. Data Retention

7ezd retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the minimum retention periods required by applicable law and compliance obligations. The general retention periods applied by 7ezd are as follows:

When personal data reaches the end of its applicable retention period, 7ezd securely deletes or anonymises it in a manner that prevents reconstruction or re-identification.

6. Data Security

7ezd implements a range of technical and organisational security measures to protect player data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Encryption: All data in transit between your device and 7ezd's servers is encrypted using 256-bit SSL/TLS protocols. You can verify this by checking for the padlock icon and "https" prefix in your browser's address bar when using the platform.
• Access Controls: Access to player data within 7ezd's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required for their specific operational role.
• Data Storage Security: Player data is stored on servers with physical and logical access controls, firewalls, and intrusion detection systems. Regular security reviews are conducted to identify and remediate vulnerabilities.
• Password Security: Account passwords are stored in hashed form using industry-standard cryptographic algorithms. Plain-text passwords are never stored or transmitted internally.
• Incident Response: In the event of a data security incident that may affect player data, 7ezd maintains an incident response procedure. Affected players will be notified of material incidents in a timely manner, along with guidance on any protective steps they should take.

While 7ezd takes its security obligations seriously, no digital platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their 7ezd account and to contact support immediately if they suspect unauthorised access to their account.

7. Your Privacy Rights

As a player on the 7ezd platform, you hold the following rights with respect to your personal data. These rights may be exercised by contacting 7ezd customer support using the details provided in the Policy Updates & Contact section below.

7.1 Right of Access

You have the right to request a copy of the personal data that 7ezd holds about you. We will provide a summary of your data in a structured, readable format within 30 days of receiving a valid access request. Identity verification will be required before data is disclosed to ensure your data is not provided to an unauthorised third party.

7.2 Right to Rectification

If any personal data held by 7ezd about you is inaccurate or incomplete, you have the right to request that it be corrected. Requests for rectification will be actioned within 10 business days. Please note that certain data fields — such as your name and date of birth — are linked to your KYC verification and can only be amended with supporting documentation.

7.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent and no other legal basis for processing applies. Please be aware that 7ezd is subject to statutory data retention obligations (see Section 5) that may override erasure requests in respect of specific data categories, particularly financial transaction and KYC records.

7.4 Right to Restrict Processing

You may request that 7ezd restrict the processing of your data in circumstances where, for example, you contest the accuracy of the data or have objected to processing on the basis of legitimate interests. While a restriction is in place, 7ezd will continue to store your data but will not actively process it for non-essential purposes.

7.5 Right to Object

Where 7ezd processes your personal data on the basis of legitimate interests — such as the use of technical data for fraud prevention or platform improvement — you have the right to object to that processing. 7ezd will cease that specific processing unless it can demonstrate compelling legitimate grounds that override your interests.

7.6 Withdrawing Marketing Consent

If you have previously consented to receive marketing communications from 7ezd, you may withdraw that consent at any time by contacting customer support. Once consent is withdrawn, marketing communications will cease within five business days. Withdrawing marketing consent does not affect your ability to use the platform or the processing of your data for account management and compliance purposes.

8. Policy Updates & Contact

7ezd reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or the services we offer. The "Effective Date" shown at the top of this page indicates when the current version came into force. Where changes are material — meaning they significantly affect how we use your data or the rights available to you — we will notify registered players via their registered email address prior to the changes taking effect.

Your continued use of the 7ezd platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this policy, you should cease using the platform and request account closure before the new policy takes effect.

8.1 Contact for Privacy Matters

If you have a question, concern, or request relating to this Privacy Policy or to the personal data 7ezd holds about you, please contact our support team. We aim to acknowledge all privacy-related enquiries within two business days and to resolve them within 30 days of receipt.

Contact email: [email protected] (plain text only — not a clickable link). Please include "Privacy Request" in the subject line of your message to ensure it is routed correctly.